General Shipping Policy
Orders made before 1pm Monday-Friday will generally be dispatched on the same day or the next day. Orders made after 1pm on Friday will be dispatched the following Monday.
Shipping cost depends on the weight of your order.
Domestic orders
Italy orders will cost starting from €4,50 (Posta 4 – Untracked) or €6,50 (Posta 1 – Tracked). Posta 4 is estimated to be 4-5 days and Posta 1 is estimated to be 2-3 days.
Europe
Europe orders will cost starting from €7,00 (fully tracked) or €5,50 (without tracking service). We strongly recommend choosing tracked option.
US and other countries
For overseas shipping we offer only tracked delivery. It will cost starting from €8,00 and depends on weight.
Please note that if you choose an untraceable shipping option, we are not responsible for parcels lost in the mail.
Disputed orders
If you receive an order that is missing items (error due to our fault), we will refund the full cost of the missing items.
If you receive an item that has any defects, please contact us by hello@hellopaper.it and send a photo and description of the problem.
We do not refund the cost of parcels lost during shipment if unregistered shipping was selected.
Still need help?
Contact us at hello@hellopaper.it for questions related to refunds and returns.